In-site is a software house which develops management systems aimed at the leisure industry in the UK, Europe and New Zealand.

The Challenge
In-site was outgrowing its broadband connection. A large part of its customer offering uses the Internet as a delivery mechanism, from updating software to running online sales demonstrations. In-site is always looking to develop and innovate, but developer tools often require large file downloads. It needed a cost-effective alternative to traditional, ADSL broadband.

The Solution
Located on North Wales Business Park, a local FIBRESPEED PoP (Point of Presence) meant connecting to the network was straightforward. Registered FIBRESPEED Service Partner Netserve provided the connectivity service. In-site took a 20Mb service which is ample to meet its needs now, but it also has the ability to easily increase this capacity should the need arise in the future.

In addition to working more efficiently, In-site plans to offer online demonstrations as an alternative for prospective customers, reducing the need for staff to travel to remote locations to give costly “hands on” demonstrations. It now has the opportunity to run more online training too. Remote support, such as online fixes or software updates, will be more responsive, while data back-up will work more unobtrusively in the background. In addition, In-site will migrate part of its telephones system onto a VoIP platform, using the FIBRESPEED bandwidth to provide a more fault tolerant, flexible telephone system, with potentially significant cost savings.

“Our FIBRESPEED connection means we can work much more efficiently and it gives us extra flexibility for future expansion.” Chris Wharton, Director, In-site FIBRESPEED enables business and end-users to have affordable, fast, always-on Internet with large bandwidth.


Extra bandwidth provided by FIBRESPEED enables businesses to do so much more than transfer large files or faster web browsing. It can also carry voice data using a technology called VoIP, which stands for Voice over Internet Protocol.

Who uses VoIP?
Virtually any business can use VoIP. It can help smaller firms such as In-site be really flexible.
The technology allows for an almost infinite array of customisations that can include home or remote working. It is especially attractive for larger organisations or call centre operations with many telephone lines into premises and high telephone line rental charges. With one, high-bandwidth connection these can be swept away and replaced with a powerful VoIP system. It can also be integrated into existing telephone set-ups and many organisations go down this route for their first foray into VoIP technology.

Any other benefits?
VoIP makes conference calls easy to set up. You can transfer video, still images, text and other data as well as voice – imagine someone opening up your Powerpoint presentation as you talk about it. By merging voice and data, you can boost staff productivity and enhance customer service. VoIP offers extensive call management capabilities, so your phone system can be tailored to suit your exact needs. With VoIP you need never miss a call or be unable to make one, enabling your business to be more flexible and cost effective.

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