Privacy Policy

Privacy Policy

This privacy policy (together with our terms of use) sets out how FibreSpeed Limited (“FibreSpeed”) uses and protects any information that you give FibreSpeed when you use this website. References to, “our” or “we” in this privacy policy may also include FibreSpeed’s subsidiaries.

FibreSpeed is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

FibreSpeed may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30 July 2008.

What we collect

We may collect the following information:

  • name and job title
  • contact information, including email address
  • demographic information such as post code, preferences and interests
  • other information relevant to customer surveys and/or offers
  • details of your visits to our website.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided where you have consented for us to contact you for such purposes.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.
  • Internal record keeping.

 How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.

Collection and use of technical information

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.  Cookies contain information that is transferred to your computer’s hard drive.  They help us to improve our website and to deliver a better and more personalised service.  They enable us to store information about your preferences, to speed up your searches, and to recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.  However, if you select this setting you may be unable to access certain parts of our site.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you are happy to receive information for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at FibreSpeed, Hutchison House, 5 Hester Road, London SW11 4AN, marked for attention of Calypso Harland, Head of Marketing, or emailing us at enquiries@fibrespeed.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to FibreSpeed, Hutchison House, 5 Hester Road, London SW11 4AN, marked for attention to General Counsel.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above addresses. We will promptly correct any information found to be incorrect.

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